We make every effort to safeguard your privacy and this policy explains the data processing we do and how we do it.
What information do we collect and store?
We collect the following information when you use the Platform:
We store all of the information described above (and details of emails and notifications that we may send you) against your user identification number which we assign to you when you register with us on the Platform.
We may also receive information about you which is collected by our Fundraisers or affiliate networks in respect of the actions you perform on their websites and within their network. The collection of such information by third parties is governed by their privacy and cookie policies.
We do not collect nor store your financial information unless you are a Fundraiser, or winning Player and have asked for payouts to be paid via BACS, in which case we shall retain the relevant account details.
If you as a Player make a payment via credit or debit card, we do not store the credit or debit card details.
What do we use the information for?
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances which describes the lawful basis for use:
We want to give our users the best possible service and need key information to provide our fundraising service to you. Therefore, the main use of the information that we collect is to enable the core functioning of the Platform for you and other users.
In addition, we may use the information provided by you and the information we collect about your use of the Platform to offer you a more personalised service to enhance your fundraising efforts. To do this, we rely on our legitimate interests to provide you with the most effective Platform and fundraising service. This use of your information includes, but is not limited to, customising the offers that we send to you via email, SMS or other means, customising the look and feel of the Platform, customising fundraising tips and ideas that we share with you. You can opt-out of personalisation by setting the preferences in the 'Preferences' section of the 'My Account' area of the Platform. We may still send you offers and fundraising tips but we will no longer use your personal data to customise them.
We may use the data collected by us to contact you by telephone, e-mail, SMS or other means, to update you of new products, services, or changes to our service or your account. We will only advise you of products that we believe will be of interest to you and help raise funds for your selected organisation or charity. You can tell us to stop sending you communications information about you at any time by using the 'Preferences' section of the 'My Account' area or by sending an e-mail to firstname.lastname@example.org or clicking the 'unsubscribe' link within any of our marketing emails.
We may contact you by SMS in relation to the use of your account. However if you no longer wish to be contacted by SMS, please use the 'Preferences' section of the 'My Account' area.
We will also contact you if there are any important changes to your account or if we have any concerns in relation to your account, any of your information is at risk, if there is unusual activity in relation to your account or if we have queries or information regarding a specific purchase or event.
Information collected will also be used to improve the Platform, monitor how the Platform is being used, how it is performing, including detecting problems in its functioning.
We may use your information in an aggregated and anonymised form for analytic purposes, trend analysis and to inform how we evolve the Funraising service.
We take secure backups of information held in the Platform for disaster recovery purposes. These backups include information provided by you or collected by us as outlined in 'What information we collect' section of this policy.
Any personal information you provide to us will only be used by us, our agents and service providers, and will not be disclosed unless we are obliged or permitted to do so by law.
Other than as described below, we will not pass on your personal details to any third party without your permission.
What information do we share with third parties?
We may share your information with third parties in the following circumstances:
How do Fundraisers and their Events use data?
If you wish to change your preferences for a Fundraiser to use your data (to contact you or otherwise), please contact the Fundraiser directly.
If you choose to opt out of receiving emails or other contact from the Fundraiser directly we will not be aware of that decision.
Lawful Basis for Sharing
In each of the instances where we may share data as set out above, the relevant lawful basis for processing is our legitimate interests. This sharing helps us to provide as more tailored service to you and other users and helps us to promote the Fundraisers registered on the Platform.
Data Retention Periods
We retain the data outlined in the above sections for the following time periods:
Sharing Information on the Platform
We may share your first name and first initial of your name on the page of the Fundraiser or Event so other users can see it and the amount you have raised. We may also link the money you have raised to a specific Event that has taken place on the Platform. If you do not want us to do this, please use the 'My Account' section on the Platform to tell us you wish to remain anonymous.
If you choose to partake in an event for a Fundraiser with a credit or debit card, you can choose whether or not you want your name and/or donation amount to appear on the page of the Fundraiser.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.